Shipping policy

Shipped Goods and their returns:

Items being returned to the shop for refund, exchange or store credit will be done at the customer's expense, with exceptions being; the product was damaged in transit to the specified destination (proof of which must be shown) or the item(s) was not one that was ordered or agreed upon as a substitute.

Duties, Taxes and Brokerage Fees:

All shipments to the United States of America and international shipments from Drift Outfitters & Fly Shop Ltd. will be accompanied by all required documentation and will list the value of the shipment, along with origin of products.

All duties, taxes, and brokerage fees are the responsibility of the receiver, not of Drift Outfitters & Fly Shop Ltd. 

Banned Goods - Controlled Materials & Animal Products:

It is the responsibility of the customer/purchaser to be aware of what products are not able to be shipped overseas across their respective borders and not order these items.  If these items are included in an order placed with Drift Outfitters we will contact the customer and inform them the item will not ship and refund the customer for the individual items.

Drift Outfitters will, within the best of our ability, list per product what materials will not be shipped internationally or into the United States of America due to restrictions.  Not all items may be marked in the product description 'WILL NOT SHIP OUT OF CANADA".

Refused and Abandoned Shipments:

Any costs associated with refused packages returned to Drift Outfitters & Fly Shop will be allocated to the parties responsible for refusal or abandonment of the shipment.

Refunds will not be issued for or refused shipments.

Free shipping on orders $200 and over within Canada:

The $200 threshold for qualify for free shipping within Canada is the subtotal (the price before tax) or the order, not the total with tax.

Gift card purchases do not qualify an order to reach over the $200 free shipping threshold.

Free Expedited ground shipping shipping on orders over $200 applies to shipping within Canada for standard non-oversized items with Canada Post. For information on shipping, please contact us at info@driftoutfitters.com

The free shipping offer does not apply to any consignment products, even if combined with other non-consignment items.

Any fees incurred by Drift Outfitters & Fly Shop Ltd. under our free shipping promotion(s) will be deducted from the total amount of any refund where the promotion was applied.

Shipping Timelines:

Our goal is to get your order picked, packed & shipped as quickly and as accurately as possible.

Orders placed during our weekend closure will be picked, packed, and shipped as quickly as possible.

Due to online, phone, or email order volume and in-store customer volume, it may take an extra day or two to pick, pack and ship your order with the shipping provider and option of your choosing.

Please note that that postal services do not operate on Saturday and Sunday, packages even if dropped off at a postal facility will not be processed and start making their way to you until the next business day - please keep in mind that holidays observed by postal services are not considered business/shipping days.

Sundays and Mondays the shop is closed, no orders will be picked-packed or shipped then.

As an example, if an order is received after our last Canada Post pick-up on Friday, because there is not a pick-up on Saturday, Sunday, or Monday - your package will start its shipping journey to you on Tuesday with our first Canada Post pick-up.  Due to order volume over the weekend your package may not be shipped out until Tuesday evening, or potentially Wednesday.

If you need you order to arrive with an upcoming deadline (fishing trip, for example) please select a shipping option that reflects your needs factoring in our schedule, holidays, or possible delays , or call us and let us know that you require a quicker shipping option and we can arrange that for you.

Shipping Time Estimates & On-Time Guarantee:

While ship times may be guaranteed by the shipping provider it does not mean that your shipment will arrive within that time frame.  Delays, mistakes, and accidents occur which can derail the estimate or guaranteed delivery time.  The only things that you can be sure of in life are taxes, death, and occasional slow days of fishing.  Holidays observed by the shipping provider/company also effect the estimated shipping times. Ship times are also based upon when the shipping provider receives the package, not when the order is placed.

Please note that during the holiday season, and during events such as a pandemic, postal  delivery services do not guarantee delivery times.

Shipping Charges:

The cost of shipping, including insurance costs, is not refundable under any circumstance.